FAQ

To find the perfect products for your skin, it’s important to first understand your skin type. Here's a quick guide:

• Normal skin: If your skin feels balanced, neither too oily nor too dry, you likely have normal skin.
• Oily skin: If your skin tends to look shiny throughout the day, especially in the T-zone (forehead, nose, chin), you may have oily skin.
• Dry skin: If your skin feels tight, rough, or flaky, you likely have dry skin.
• Combination skin: If some areas of your face are oily (usually the T-zone), while other areas are dry, you likely have combination skin.
• Sensitive skin: If your skin is easily irritated, red, or reacts to certain products or environmental changes, you may have sensitive skin.

We provide detailed product descriptions and ingredient lists to help you select the right products for your skin type. Additionally, many of our products are formulated specifically for certain skin types (e.g., oily, dry, sensitive), so be sure to look for those labels. If you're still unsure, our customer support team is happy to help you find the best products based on your skin’s unique needs!

At ChantalBcosmetics, we are committed to transparency and the highest quality standards in our products. Each product’s ingredient list is available on its individual product page, so you can make an informed choice before purchasing. We carefully select each ingredient based on its effectiveness, safety, and suitability for different skin types, and many of our products feature natural, organic, or sustainably sourced ingredients.

Yes, ChantalBcosmetics is proudly cruelty-free. We are committed to ensuring that none of our products are tested on animals at any stage of development. Our entire range is developed with ethical practices in mind, and we ensure that all ingredients and formulations meet cruelty-free standards. We believe in creating beauty products that are not only effective and high-quality but also aligned with our commitment to animal welfare.

If you have any further questions feel free to reach out to our customer service team. We're always happy to help!

Yes, ChantalBcosmetics offers a range of vegan skincare and makeup products. All our vegan products are formulated without any animal-derived ingredients, ensuring that they are suitable for those following a vegan lifestyle. We are committed to providing high-quality beauty products that not only deliver amazing results but are also aligned with your ethical values.

If you're looking for specific vegan products, please feel free to check our product labels or contact our customer service team for more information. We’re here to help you find the perfect products for your needs!

Yes, at ChantalBcosmetics, we understand the importance of caring for sensitive skin. We offer a variety of products specially formulated to be gentle and soothing for sensitive skin types. These products are free from harsh chemicals, fragrances, and irritants, ensuring a mild yet effective skincare or makeup experience.

To help you choose the right products for your sensitive skin, we recommend checking the product descriptions for information on ingredients, or feel free to reach out to our customer service team for personalized recommendations. We're here to help you find the perfect match for your skin's unique needs!

At ChantalBcosmetics, we prioritize your safety and well-being. While our products are formulated with care and quality ingredients, we recommend that individuals with allergies or specific skin conditions review the product ingredients list carefully before use.

If you have a known allergy or skin condition, it’s always a good idea to do a patch test first to ensure the product is suitable for your skin. We also encourage you to consult with a dermatologist or healthcare professional if you have concerns about specific products.

If you need help selecting products or have further questions, feel free to reach out to our customer service team – we’re here to assist you in finding the right skincare or makeup for your needs.

At ChantalBcosmetics, we want to ensure you get the best results from our products. Here are some general guidelines on how to apply our skincare and makeup items correctly:

1. Skincare:
2. Makeup:

Remember to always read the individual product labels for specific instructions, and for the best results, follow the recommended usage for each product. If you need more personalized guidance, feel free to reach out to our customer service team – we're happy to help!

At ChantalBcosmetics, we want you to love every product you purchase. If you're not fully satisfied, we're here to help.

1. Returns:
2. Refunds:
3. Exchanges:

To initiate a return or report a defect, please contact our customer service team at [email or phone]. We'll guide you through the process and ensure that your issue is resolved.

We aim to provide high-quality products and customer service, so if you have any questions or concerns, feel free to reach out!

The shelf life of ChantalBcosmetics products varies depending on the type of product. Generally, most of our products are designed to last 12 to 24 months after opening. You can refer to the Period After Opening (PAO) symbol on the packaging, which indicates how long the product is safe to use once opened.

To maximize the shelf life and maintain the quality of the product:

• Store your cosmetics in a cool, dry place, away from heat and direct sunlight.
• Ensure that the product is tightly sealed after each use.

If you notice any changes in texture, color, or smell, it’s best to discontinue use to ensure your safety.

At ChantalBcosmetics, we prioritize your safety and well-being. While our products are formulated with care and quality ingredients, we recommend that individuals with allergies or specific skin conditions review the product ingredients list carefully before use.

If you have a known allergy or skin condition, it’s always a good idea to do a patch test first to ensure the product is suitable for your skin. We also encourage you to consult with a dermatologist or healthcare professional if you have concerns about specific products.

If you need help selecting products or have further questions, feel free to reach out to our customer service team – we’re here to assist you in finding the right skincare or makeup for your needs.

Choosing the right shade of foundation or concealer can be a bit tricky, but with the right approach, you can find the perfect match for your skin tone. Here are some steps to help guide you:

1. Determine Your Skin Undertone:
2. Choose the Right Shade:
3. Test Before Buying: If possible, try to test the foundation or concealer on your skin, preferably in natural light. Many stores offer testers, and we also provide sample options to ensure you're choosing the right shade.
4. Consider the Season: Your skin tone may change slightly with the seasons (lighter in winter, deeper in summer). Consider adjusting your foundation or concealer accordingly.

If you’re unsure, feel free to reach out to us for personalized advice, or try our shade matching tool available on the website.

At ChantalBcosmetics, we are committed to ensuring your order arrives promptly and safely. For detailed information on our shipping options, rates, and delivery times, please refer to our Shipping Policy available on our website.

Here are some key points you’ll find in our Shipping Policy:

1. Processing Time: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Methods & Delivery Time: Depending on your location, we offer various shipping methods with different delivery times, including standard and expedited options.
3. Shipping Fees: Shipping fees depend on your location and order size. We may offer free shipping for orders over a certain amount.
4. International Shipping: We ship globally, and international delivery times and rates may vary based on location.

For a full breakdown of our shipping policy and any specific shipping inquiries, please check the Shipping Policy section on our website or contact our customer service team for assistance.